Until recently I thought that the transition from traditional telephone systems was going to be soley to internet based VoIP service.
When you call a business one of two things will happen. Either somebody will answer the call (to route you to someone who can actually help) or you'll get a greeting that gives you some options.
I woke up this morning and went to the office like any other day. When I walked in, I found it odd that nobody else had made it in, I'm usually the last to show up.
So here we are, tuning and tweaking our speech recognition engine. The process involves letting people call our development systems and basically putting them through their paces, pretty straight forward, right?
Really, we mean it, we really do want to give you free phone service.
It takes more work to make something powerful easy to use and a lot of time to distill that power down to a clean, user-friendly experience.
We coined a cool buzzword created a something interesting and new today and we're calling it a recognizer.
A long time ago when I was a lowly programmer for a check printing company we would constantly be hassled by some miserable middle management monkey to fill out a timesheet that actually asked ...