Death of the Land Line Phone System

by Bill Kervaski in Business

Until recently I thought that the transition from traditional telephone systems was going to be soley to internet based VoIP service.

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The Power of the Prompt

by Bill Kervaski in Tips

When you call a business one of two things will happen. Either somebody will answer the call (to route you to someone who can actually help) or you'll get a greeting that gives you some options.

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Zombies Ate My PBX

by Bill Kervaski in Humor

I woke up this morning and went to the office like any other day. When I walked in, I found it odd that nobody else had made it in, I'm usually the last to show up.

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People Say the Strangest Things

by Bill Kervaski in Humor

So here we are, tuning and tweaking our speech recognition engine. The process involves letting people call our development systems and basically putting them through their paces, pretty straight forward, right?

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Please Rob Us Blind (Service Credits)

by Bill Kervaski in Tips

Really, we mean it, we really do want to give you free phone service.

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Powerfully Simple, That's How We Roll

by Bill Kervaski in Business

It takes more work to make something powerful easy to use and a lot of time to distill that power down to a clean, user-friendly experience.

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Recognize This!

by Bill Kervaski in Features

We coined a cool buzzword created a something interesting and new today and we're calling it a recognizer.

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The (Possibly Pointless) Story

by Bill Kervaski in Humor

A long time ago when I was a lowly programmer for a check printing company we would constantly be hassled by some miserable middle management monkey to fill out a timesheet that actually asked ...

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